Repairs & Maintenance

New to student lets, we researched a number of letting agents and have not regretted our decision to use Hugo James. They were prompt, professional and friendly, providing a service that has been thorough, straightforward, and effective with the property let within daysR WatkinsInvestorHereford
The team at Hugo James have made a great difference to us. We had a property vacant for some months and very few people looking. Hugo James took on the property and within weeks, we had our first two tenants. Within the month, all rooms were let. This has made a great difference to us financially and in peace of mind that the property is now being looked after.   They provide a great service and are always easy to work with. I would thoroughly recommend themA Roylance-WhiteInvestorMiddlewich
I have eight properties and Hugo James make my life sooo much easier.  I wish I’d discovered them sooner.Stuart WInvestorWigan
Gavin and his team always provide a first class service.  I have found no one else who can offer the same kind of returns and quality of service.  I look forward to continuing to do business with Gavin and building a fantastic income with very little work on my part.  I wouldn’t hesitate to recommend Hugo James Property to anyone looking to build a multi-let portfolio.J. GrahamInvestorLondon
I have a small portfolio in Liverpool which Hugo James Property has managed since 2010. Excellent management, my rent is paid on time every month, very few voids and with their proactive maintenance service I never get any nasty surprises.J. SnatchInvestorDublin, Ireland
When I contacted the team at Hugo James Property Ltd my faith in good customer service was restored. I was in control and more importantly was treated as a valued customer. If you are a first time or experienced landlord looking to let through an agency, you need to look no further than Hugo James Property Ltd.P. BuckleyInvestorWeymouth
I have a small portfolio of properties, which, over the years I have had little success with Letting Agents. A few years ago I started to use Hugo James Property and have been very impressed. They find good tenants quickly and any maintenance issues that arise are dealt with in prompt and efficient manner. Communication and payment is also very good with payments and statements arriving at the same time each month. I wouldn’t hesitate to recommend them to any property owners who would like an efficient and professional letting agent.D CornettInvestorLiverpool
I’ve been using Hugo James Property for nearly three years to manage my portfolio in Liverpool and in that time I’ve never had a void month, the staff are professional and very proactive with their marketing and maintenance and always on hand to help in any way they can. I would happily recommend themK. MarsdenLandlordLiverpool
Hugo James Property, you have really come through for Claire and I and it’s very much appreciated and won’t be forgotten. It’s a rarity these days to meet people that deliver on what they say and when they do it makes it all the more special. We really do thank you.J. HealeyInvestorSheffield


As your managing agent we are your first point of call should anything go wrong in your home.  You should contact us within 48 hours so that we can act quickly to prevent further damage occurring.


Your landlord is responsible for the general upkeep of the property – this means that when the fixtures and fittings inside or outside the property break down or wear out, he/she is liable to repair them.

You are also liable for some of the upkeep of the property – all consumables which would be used in the day to day living in the property (ie light bulbs, cleaning products etc) and all breakages (ie those things which are damaged through misuse or un-tenant-like behaviour)




We have an emergency telephone number for times when you feel that you must contact a member of staff out of hours – 6pm – 8am Monday – to Thursday and 6pm Friday – 8am Monday (hours will be extended for public holidays).  This number should not be used to report general maintenance and those tenants who do use the number should be aware that if we consider that their call is not for a genuine emergency (ie something that cannot wait until the next morning to be reported) we will impose a £25.00 misuse fee.


Emergencies                                                    Non-emergencies

Total power cut                                                 Fuse blown

House Fire                                                         Chip pan fire

Flood                                                                   Leaking radiator

Break in leaving house unsecured                Lost keys


(We will attend the property with keys if you cannot gain access, however there will be a charge of £45.00 for attendance during office hours and £65.00 out of office hours)


Gas leaks should always be reported to TRANSCO IMMEDIATELY


We are committed to Total Quality Management with all our systems and processes and would like to know how the repair at your property was carried out? As part of this commitment we regularly check with a selection of tenants, via telephone, how the maintenance team carried out the repair and how they conducted themselves. Please feel free to leave any comments below whether you had a positive or negative experience.

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